Life from the Top of the Mound by Bill Crawford
Buy BOOK
Airtalk: Coping with Problem People, from Your Boss to your Spouse
They may not mean it, but some people are just so difficult. From an offhand shop assistant, sulking co-worker or surly boss, problem people can put us all in a bad mood. In a recent “Psychology Today” article, psychologists suggest that difficult people want to be heard, will always believe they’re right and do not respond well to others trying to argue with them. If you do so, a minor issue could escalate to epic proportions in the blink of an eye.
